Troubleshooting

Can't Upload Photos
First of all, please check and make sure they are supported files (jpeg, png, or gif).   Second, we have a file size limit of 8MB and an image size lim...
Fri, 17 Feb, 2017 at 7:58 PM
Can I rename my site name?
Of course, you can!  We want you to be in love with the name of your personal wedding site and are happy to help you find an available name.  Please sen...
Fri, 17 Feb, 2017 at 8:03 PM
Can I use a custom domain that I purchased elsewhere?
It is no problem for us to incorporate your custom domain into your WedSite with Nearlyweds, but there are a few steps you need to take first. Through your ...
Fri, 17 Feb, 2017 at 8:05 PM
{INTERNAL} Custom Website Download cannot generate zip archive
Generate zip archive from the admin backpanel from Admin->Find wedsite-> Generate zip archive of site.  If nothing happens after 10 mins then v...
Fri, 17 Feb, 2017 at 8:05 PM
Why do I get an SSL error when I visit the payment page?
1) Make sure your antivirus is updated and your web browser is up to date. 2) Clear SSL Cache to force your browser into downloading a new certificate: ...
Fri, 17 Feb, 2017 at 8:06 PM
How to delete your browser's cookies, cache and history.
Deleting your browser's cache, cookies and history:0 Your browser tends to hold onto information, and over time it could cause problems with l...
Fri, 17 Feb, 2017 at 8:09 PM
Error when uploading Guests
Please make sure that you have downloaded the .CSV file that was provided. If you didn't use the file, kindly download it by going to My Website > Gu...
Fri, 17 Feb, 2017 at 8:12 PM
How to change the label for the RESPONSE AND NOTES textbox
If you're not satisfied with the custom question that you can create for your event and would like to use the text-box for the response and notes as a q...
Fri, 17 Feb, 2017 at 8:13 PM
Removing the photoplace holder
To remove the photo placeholder(profile photo) on your wedding website, just simply add the CSS code below: #header_photo{display:none!important}
Tue, 4 Oct, 2016 at 2:19 PM
The music is not playing on mobile phones. How can I fix it?
Mobile browsers does have limitations on to auto-play mp3 songs. Have you tried using Google Chrome as the mobile browser? The mp3 player should be availab...
Fri, 17 Feb, 2017 at 8:13 PM